Delivery / Returns
All standard items will be sent within 1-3 days of the order being received.
Please note: Personalised and printed sweatshirts and t-shirts need approximately 1 week to be printed to order before being posted out to you.
Delivery for UK residents is free when you spend over £25, and is £2.00 for orders under £25. Orders will be sent via Royal mail 1st class recorded delivery, and an email will be sent on confirmation of dispatch.
Worldwide delivery is £8 flat rate, all Orders will be sent tracked and signed for.
Returns will be accepted for a full refund or exchange if sent back within 14 days.
Please send back in the condition received (fur/ hair free) with tags attached. If the item is faulty postage will be refunded with item amount, otherwise, postage will be paid by the customer. An email confirmation will be sent when we have received the item, and you should expect your refund within 7 working days of this. Exchanges will be sent the next working day after receipt of unwanted item.
Thank you for shopping with Alexis and Pancho!! x