Delivery and Returns Policy

Delivery

Tees and sweats will be sent the day after the order has been confirmed.

Jackets (made to measure) email confirmation will be sent when these are ready to be dispatched, and may take up to 1-2 weeks to make.

Delivery for UK residents is free when you spend over £25, and is £2.00 for orders under £25. Orders will be sent via Royal mail, and an email will be sent on confirmation of dispatch.

Delivery for EU residents is free when you spend over £40, and £5.00 if you spend under this amount. Orders will be sent via courier, and an email will be sent on confirmation of dispatch.

The rest of the world. Delivery is a flat rate of £10

Returns

Returns will be accepted for a full refund or exchange if sent back within 14 days.

Please send back in the condition received (fur/ hair free) with tags attached. If the item is faulty postage will be refunded with item amount, otherwise, postage will be paid by the customer. An email confirmation will be sent when we have received the item, and you should expect your refund within 7 working days of this. Exchanges will be sent the next working day after receipt of unwanted item.

Thank you for shopping with Pancho!! x